FAQs

Tightly lock all of your doors and windows and bring any of your pets indoors. You should also remove any delicate materials away from the area where we’ll be cleaning.

Your exterior windows will be rinsed with our water and detergent. However, this is not a replacement for true window cleaning.

You do not need to be home. We are happy to perform the work and process your payment at the end of your project.

We can work in the rain during some situations, and sometimes it even makes rinsing your home more efficient. However, if there is lightning, we will reschedule to protect the safety of our technicians.

You do not need to do anything special outside of our standard recommendations. Shut all your doors and windows, bring your pets inside, and remove delicate materials and vehicles away from your house.

Expect to see a significant improvement before we leave your home. However, it takes time for all of the organics to completely be eliminated from your roof.

Cleaning a roof always carries the risk of harming nearby plant life. While we us industry-leading strategies to protect your landscape as much as possible, we cannot guarantee that you won’t see effects from treatment.

If it’s raining during your appointment time, we will need to reschedule. We need a dry surface on your roof to effectively treat the area.

You do not need to be home when we clean your gutters. We can come and perform this service and then charge you once we are done without you being home.

Depending on the situation, we may still be able to clean your gutters if it’s raining. However, if there is lighting, we will need to reschedule to protect our technicians.

For outside window cleaning, please make sure all your doors and windows are tightly shut. If you have window screens, you may need to remove them before your appointment. Make sure we have access to an exterior water source, and if there are valuable items on your window sills or near your windows, remove them before our arrival.

For interior and exterior window cleaning, you do need to be home while we work inside your house. If we are just cleaning the exterior of your windows, you do not need to be home.

In addition to tightly shutting all doors and windows and putting your pets indoors, please remove any delicate materials away from the service area. After we are done, please keep your pets off the newly sained surfaces until they are fully dry for 4 to 6 hours.

This is a two-appointment service. During your first appointment, we will clean and prep the wood area. During the second appointment, we will stain the wood. This appointment will be dependent upon the weather – we need the moisture content of the wood to be low, so we will need several days of clear weather prior to applying the stain.

Yes. We will need access to an exterior water source. If this is not possible, please let us know.

We use a high-quality commercial stain and protectant that can last up to 3-4 years on vertical surfaces and 2 years on horizontal services. If we are staining hardwood, such as Ipe or tigerwood, you will need to reapply the stain every year.